Con Edison's Energy Services Team issued the following communication for ACEC New York member firms:
Dear Customer or Professional Contractor,
Our system indicates that you have an active request with the Energy Services Group at Con Edison. For the safety of the general public and our employees, please read the guidelines below. Con Edison is following procedures from the CDC, state, and local government agencies.
Inspection work performed by Energy Services representatives will be subject to the following conditions:
Inspections will be performed for any emergency work where the customer's service has been interrupted and/or poses a safety concern.
- Energy Services Representatives will not enter currently occupied business, private dwellings or households, for non-emergency work.
- Where possible, representatives will attempt to use real-time video technology to inspect the electric and natural gas equipment remotely.
- In the event they can not determine the location of the equipment before the appointment, representatives will reach out to case contacts prior to the visit to confirm the location.
For questions or concerns please continue to use the “Ask a Question” tool available in Project Center.
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